Frequently Asked Questions
Everything you need to know about our natural skincare and sustainable beauty practices.
What is the shelf life of Origins products?
Most of our products have a shelf life of two years. Once opened, we recommend using them within 6 to 12 months. You can find the specific 'Period After Opening' symbol on each product's packaging.
Are your beauty products cruelty-free?
Yes, we are committed to ethical beauty. We do not test our finished products or ingredients on animals, and we ensure our suppliers adhere to the same rigorous standards.
How can I track my order?
Once your order is processed, you will receive an email with a tracking number and a link to our carrier's website. Please allow 24 hours for the tracking information to update.
What is your return policy for opened items?
We offer a 30-day satisfaction guarantee. If a product does not suit your skin type, you can return it for a full refund or exchange, even if it has been lightly used.
Do you offer international shipping?
Currently, we ship to over 25 countries. Shipping costs and delivery times vary by location and will be calculated at checkout based on your shipping address.
Are your ingredients sustainably sourced?
Sustainability is at the heart of Origins. We prioritize plant-based ingredients and work with global partners who use environmentally friendly harvesting and production methods.